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JSD Management Inc. · B2B Collections
B2B Collections · Dover DE · Since 1997
No upfront cost. No lawyers. Professional follow-up that gets results.
We step in when internal follow-up stops working. Every account is handled directly by our team with consistent, professional follow-up that keeps communication active and gets responses. Most clients are up and running the same day they reach out.
In most cases, all we need is the invoice. We do the rest.
No upfront cost. If nothing is recovered, you don't pay us. How fees work →
Upload an invoice to identify risk factors and stalled accounts.
Trusted by Fortune 500s and family-owned businesses.
Think your accounts might be stalling? See the warning signs →Track Record
Accepting placements
Placed on behalf of commercial clients since 1997.
Companies Supported
Accounts Managed
28+ Years · Member IACC · BBB A+ · CLLA Certified
Placed
Companies
Accredited
Member
How We Move Stalled B2B Receivables
We restart stalled past-due B2B accounts and move AR recovery forward.
When follow-up on past-due B2B receivables stops getting responses, the approach needs to change. We step in, restart communication, and move AR recovery forward.
A real person reviews the invoice, not a queue. We want to understand what you sell and what the relationship looks like before we make contact.
Once the account is placed, a member of our team reviews it directly. We look at the balance, the paperwork, what you sell, how your terms work, and where the customer relationship stands. The first call starts with a real understanding of the account.
We call informed, not off a script. Consistent contact handled with the nuance a B2B relationship requires.
We reach the person who can authorize payment and bring the seriousness of third-party involvement into the conversation. The account gets a different level of attention once it is no longer coming from the same internal follow-up.
Payment, a workable plan, or confirmed closure. The relationship stays intact.
The goal is to recover money for our clients. That may mean payment in full, a workable plan, or a clear decision on where the account stands. If a dispute comes up, we document what is being said and what it reveals. Either way, the receivable moves forward.
Why timing matters
Collectability drops sharply as invoices age.
According to Commercial Law League statistics, there is a sharp decline in collectibility based upon how old the invoice is. The older the past-due receivable, the harder it becomes to recover.
Commercial debt collectibility by invoice age.
Past dueSource: Commercial Law League of America.
Source: Commercial Law League of America. Figures reflect the share of commercial debt typically collected when accounts are placed at the stated age past due.
Have an account that's stopped moving?
Send it over. We'll tell you what we see and what's possible. No obligation.
Services
We support Credit and Finance teams when past-due receivables move past standard follow-up and need to be escalated. From early risk assessment through structured recovery and legal support, we stay involved across the entire receivables cycle.
Recovery of past-due receivables, focused on professional outreach, documentation, and resolution while maintaining business relationships.
Support earlier in the receivables process, including follow up structure, portfolio visibility, and ongoing account oversight.
Coordination of legal forwarding through an established attorney network, including documentation handling and case management through resolution.
Timing
Past-due B2B receivables are often placed for collections after internal efforts have been exhausted. By that point, momentum has slowed and options are limited.
An account rarely goes bad on a single day. A promised check does not arrive, the next call goes to voicemail, a dispute gets raised late and never resolved, and each missed step makes the next one easier to justify.
Seeing those patterns earlier preserves leverage and keeps more AR recovery paths available.
Reference
We've documented the most common signals we see in Vital Warning Signs, an interactive checklist designed to be used throughout the B2B receivables lifecycle. It helps teams review accounts consistently as conditions change.
Engagement
Every business-to-business account comes with its own constraints and history. Understanding your business is in our best interests, so we read the contracts, learn what you actually sell and how your process runs, and keep building that familiarity as the relationship goes on.
Our role is to help you move receivables forward in a way that preserves value and limits unnecessary loss. We work with you at different stages of the B2B receivables process, including early intervention, post-90-day commercial collections, and ongoing AR recovery.
Supporting Engagement
Some business-to-business accounts lose momentum because communication breaks down or expectations are unclear. We re-establish contact, coordinate payments or reinstatements, and manage follow-up so accounts can return to normal payment behavior when possible.
Primary Service
When balances pass 90 days and internal efforts stop producing results, we take over direct commercial collections activity. This includes structured outreach, documentation, account evaluation, and ongoing communication with both the client and the debtor.
Supporting Engagement
Certain situations require further action. We coordinate equipment pickups, skip tracing, attorney referral, and legal escalation based on the account history and the outcome the client is seeking.
I want to express my heartfelt appreciation for your continued support and guidance. Your assistance has been instrumental during this critical phase, and I am deeply grateful for your unwavering commitment. I genuinely consider myself indebted to you, not just for your professional help, but for the trust and encouragement you have consistently shown.
We are a business to business catalog sales company that generates volumes of smaller, under $1000 accounts but with very sketchy and usually unverified ownership information and yet the collection specialists at JSD manage to collect a great majority of the accounts we turn over to them.
Everyone we have had contact with at JSD has been very professional. We feel this professional demeanor has been key to the high rate of accounts collected for us. Our customers expect a certain level of professionalism even when in collections. JSD and our account manager have exceeded our expectations and we are pleased to provide a reference for them.
Please be advised that they came by and paid in full Friday. Thank you so much for your help. You did in one week what we have not been able to do for five (5) months.
After having had a few horrific experiences with past agencies I was able to find JSD, in which they have collected on 3 accounts that I had completely written off.
To bring a new standard of respect, ethics and integrity to the tarnished reputation of the commercial collection industry. This will be achieved through the recruitment of intelligent, ethical, and expert staff to serve our clients, utilizing technology that will establish a new industry standard. Ultimately, our focus on rate of recovery and client service will become the benchmark for everyone in the industry, and will be the standard by which they will be judged.
About JSD
Over 28 years strong. Few in our industry can say that, and even fewer can still explain why. We've lasted because we deliver results the right way, year after year.
In 1997, Kelly Hedrick founded JSD Management Inc. with a vision born from frustration. After witnessing the decline of professionalism and personalized service in the business-to-business collections industry, she assembled a team of the industry's top performers, made up of people who shared her commitment to doing things the right way.
Today, that same team continues to work together, bringing decades of collective experience to every account. Our Sales Director brings over 30 years of industry expertise, while our Collections Manager has an equally impressive 35 years of hands-on commercial debt collection experience.
Over the years, JSD has been trusted by Xerox, GE, Microsoft, TechTarget, and thousands of other businesses to recover what they are owed from their customers. We have also represented U.S. federal agencies, including the United States Department of Agriculture (USDA). The accountability those relationships demand is the standard we bring to every account.
Our original identity represents the timeless principles that continue to guide our work today.
Kelly Hedrick founded JSD with a mission to restore professionalism to commercial collections
Assembled our core team of industry veterans and established our ethical B2B collections standards
Merged cutting-edge technology with our proven personal approach
28+ years later, the same team continues to deliver exceptional results for clients nationwide
FAQ
Common questions about our collection process and services.
Contact Us
No bots, no phone trees. A member of our team will respond within one business day.
1283 College Park Drive
Dover, Delaware 19904
Nationwide commercial collection services
Licensed, Bonded & Insured
Memberships & Accreditations
International Association of Commercial Collectors
BBB Accredited Business · A+ Rating
Commercial Law League of America
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