Loading...
JSD Management Inc. · B2B Collections
B2B Collections · Dover DE · Since 1997
No upfront cost. No lawyers. Professional follow-up that gets results.
We step in when internal follow-up stops working. Every account is handled directly by our team with consistent, professional follow-up that keeps communication active and gets responses. Most clients are up and running the same day they reach out.
In most cases, all we need is the invoice. We do the rest.
No upfront cost. If nothing is recovered, you don't pay us. How fees work →
Upload an invoice to identify risk factors and stalled accounts.
Trusted by Fortune 500s and family-owned businesses.
Think your accounts might be stalling? See the warning signs →Track Record
Accepting placements
Placed on behalf of commercial clients since 1997.
Companies Supported
Accounts Managed
28+ Years · Member IACC · BBB A+ · CLLA Certified
Placed
Companies
Accredited
Member
How We Move Stalled Receivables
We restart stalled accounts and move them forward.
When follow-up stops getting responses, the approach needs to change. We step in, restart communication, and move accounts forward.
Why timing matters
Collectability drops sharply as invoices age.
Commercial Law League data shows collectability declines sharply as invoices age. The longer an account sits, the harder it gets.
Probability of full recovery by invoice age
Past due
Source: Commercial Law League of America.
Source: Commercial Law League of America. Figures reflect the share of commercial debt typically collected when accounts are placed at the stated age past due.
The invoice is usually all we need. Most clients are running the same day.
In most cases, the invoice is all we need. A member of our team reviews your account directly. No intake queues. No automated triage. Most clients are up and running the same day they reach out.
Your investment
$0 upfront
We reach the decision-maker and keep communication active.
We find the actual decision-maker and pick up where your follow-up left off. Consistent, professional contact that keeps communication active, handled with the nuance B2B relationships require.
Approach
Direct & measured
Payment, a workable plan, or clarity, without damaging the relationship.
Payment, a workable plan, or confirmation the business is closed. Either way, you have clarity. Recovered funds are remitted with a detailed report. And your customer can still be your customer.
Fee structure
Contingency only
Have an account that's stopped moving?
Send it over. We'll tell you what we see and what's possible. No obligation.
Services
Our work supports credit and finance teams at the points where intervention still matters, and where escalation becomes necessary. We engage across the receivables lifecycle, from early risk management through structured commercial collections and legal coordination.
Support for accounts that are already past due, focused on professional outreach, documentation, and resolution while maintaining business relationships.
Support earlier in the receivables process, including follow up structure, portfolio visibility, and ongoing account oversight.
Coordination of legal forwarding through an established attorney network, including documentation handling and case management through resolution.
Timing
Accounts are often placed after internal efforts have been exhausted. By that point, momentum has slowed and options are limited.
In most cases they change gradually through missed commitments, shifts in communication, and unresolved issues that accumulate over time.
Seeing those patterns earlier preserves leverage and keeps more paths available.
Reference
We've documented the most common signals we see in Vital Warning Signs, an interactive checklist designed to be used throughout the receivables lifecycle. It helps teams review accounts consistently as conditions change.
Engagement
Every account comes with its own constraints and history.
Our role is to help businesses move receivables forward in a way that preserves value and limits unnecessary loss. We work with clients at different stages of the receivables process, including early intervention and post-90-day commercial collections.
Supporting Engagement
Some accounts lose momentum because communication breaks down or expectations are unclear. We re-establish contact, coordinate payments or reinstatements, and manage follow-up so accounts can return to normal payment behavior when possible.
Primary Service
When balances pass 90 days and internal efforts stop producing results, we take over direct collection activity. This includes structured outreach, documentation, account evaluation, and ongoing communication with both the client and the debtor.
Supporting Engagement
Certain situations require further action. We coordinate equipment pickups, skip tracing, attorney referral, and legal escalation based on the account history and the outcome the client is seeking.
I want to express my heartfelt appreciation for your continued support and guidance. Your assistance has been instrumental during this critical phase, and I am deeply grateful for your unwavering commitment. I genuinely consider myself indebted to you, not just for your professional help, but for the trust and encouragement you have consistently shown.
We are a business to business catalog sales company that generates volumes of smaller, under $1000 accounts but with very sketchy and usually unverified ownership information and yet the collection specialists at JSD manage to collect a great majority of the accounts we turn over to them.
Everyone we have had contact with at JSD has been very professional. We feel this professional demeanor has been key to the high rate of accounts collected for us. Our customers expect a certain level of professionalism even when in collections. JSD and our account manager have exceeded our expectations and we are pleased to provide a reference for them.
Please be advised that they came by and paid in full Friday. Thank you so much for your help. You did in one week what we have not been able to do for five (5) months.
After having had a few horrific experiences with past agencies I was able to find JSD, in which they have collected on 3 accounts that I had completely written off.
To bring a new standard of respect, ethics and integrity to the tarnished reputation of the commercial collection industry. This will be achieved through the recruitment of intelligent, ethical, and expert staff to serve our clients, utilizing technology that will establish a new industry standard. Ultimately, our focus on rate of recovery and client service will become the benchmark for everyone in the industry, and will be the standard by which they will be judged.
About JSD
Over 28 years strong.Few in our industry can say that, and even fewer can still explain why. We've lasted because we deliver results the right way, year after year.
In 1997, Kelly Hedrick founded JSD Management Inc. dba James, Stevens & Daniels with a vision born from frustration. After witnessing the decline of professionalism and personalized service in the collections industry, she assembled a team of the industry's top performers, made up of people who shared her commitment to doing things the right way.
Today, that same team continues to work together, bringing decades of collective experience to every account. Our Sales Director brings over 30 years of industry expertise, while our Collections Manager has an equally impressive 35 years of hands-on collection experience.
Our original identity represents the timeless principles that continue to guide our work today.
What sets us apart isn't just our longevity, it's our consistency. The same core team that built our reputation is still here, working with clients every day. We bring decades of real-world experience to the table, using today's technology to get better results without losing the human touch. Every debtor is treated with respect, because we believe professionalism and strong recovery don't have to be at odds.
Clear communication that preserves customer relationships
Deep understanding across diverse business sectors
Persistent pursuit of solutions for every challenge
Individual passions united for client success
Experience Range:6–36 years in collections per team member
Kelly Hedrick founded JSD with a mission to restore professionalism to commercial collections
Assembled our core team of industry veterans and established our ethical collection standards
Merged cutting-edge technology with our proven personal approach
28+ years later, the same team continues to deliver exceptional results for clients nationwide
FAQ
Common questions about our collection process and services.
Contact Us
No bots, no phone trees. A member of our team will respond within one business day.
1283 College Park Drive
Dover, Delaware 19904
Nationwide commercial collection services
Licensed, Bonded & Insured
Memberships & Accreditations
International Association of Commercial Collectors
BBB Accredited Business · A+ Rating
Commercial Law League of America
Send a message
We'll respond within one business day.
